Call center agent Roebourne Diadem Luna is just 4 years old but he handles customer complaints like a pro, using all the right words to soothe the caller’s ruffled feathers while also doing his best to solve the issue.

Listen to this adorable little toddler handle the customer’s complaints smoothly. You would have thought he was a full grown adult by the way he responds perfectly to the caller’s questions.

Just imagine the amount of time he must have spent memorizing the script for this YouTube skit. For us, it does not matter that he was reciting stuff his daddy taught him because he seemed to be enjoying the moment.

We’d love to see more videos from Diadem in the future. To date, his dad’s YouTube channel features over 10 videos of Diadem in action.